918 Privacy Policy — How We Protect Your Data

1. Information We Collect

When you register and use the 918 platform, we collect several categories of information to ensure the service operates correctly and securely. The information collected includes:

• Account information: Full name, email address, phone number, and password provided at registration.
• Device and browser information: Device type, operating system, IP address, browser type, and other technical data automatically transmitted when you access the platform.
• Local payment information: Details of deposit and withdrawal transactions in Malaysian Ringgit (RM/MYR), including payment methods used such as e-wallets or FPX. We do not store your credit card numbers or banking passwords.
• Cookies and tracking data: Session data, language preferences, browsing history, and platform usage data collected via cookies and similar technologies.
• Usage data: Games accessed, session duration, betting history and interactions with the platform interface.

2. Purpose of Data Use

918 uses the information collected solely for platform operations and to improve the user experience. The primary purposes for data use are as follows:

• Verifying user identity and managing accounts securely.
• Processing deposits, withdrawals and financial transactions in MYR.
• Providing responsive and effective customer support.
• Detecting and preventing fraudulent activity, money laundering or unauthorised access.
• Analysing usage patterns for internal product improvement and platform performance purposes.
• Sending important notifications related to your account, transactions, or policy changes.

918 does not use your personal information for third-party marketing purposes without your consent.

5. Sharing Information with Third Parties

918 does not sell, rent, or disclose users' personal information to third parties for commercial purposes without your consent. However, there are limited situations where information sharing may occur:

• Payment service providers: Transaction details required to process MYR deposits and withdrawals are shared with approved payment gateways, subject to strict confidentiality agreements.
• Legal requirements: 918 may be required to disclose information to the relevant authorities where mandated by applicable Malaysian law or court order.
• Platform protection: Information may be shared with security service providers to detect and prevent fraud or unlawful activity.

In all of the above cases, information sharing is limited strictly to what is necessary and nothing more.

6. User Rights, Policy Changes and How to Contact Us

Right to Access, Correction and Deletion

As a user of the 918 platform, you have the right to:

• Access personal information we hold about you by submitting a written request to the support team.
• Correct any inaccurate or outdated information in your account via the profile settings or by contacting support.
• Request deletion your account and personal data, subject to legal and financial record-keeping requirements that may obligate us to retain certain records for a specified period.

Privacy Policy Changes

918 reserves the right to update this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or their registered email. Continued use of the platform after changes are published constitutes acceptance of the updated policy. The date of the most recent update will be shown at the bottom of this document.

How to Contact the Support Team

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the 918 support team via live chat on the platform or by email at [email protected]. You may also refer to the FAQ for answers to common questions about your account and data privacy.